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Drumworks focuses attention not so much on what people do at work but on who they are being while they are doing what they do.
Successful culture change is achieved by: - Identifing clearly the underlying company values
- Using these to model and guide the development of appropriate standards of practice
- Hiring a coach to keep you on track
- Clarifying roles and responsibilities and establish appropriate professional boundaries
- Affording the necessary support and skills investment to sustain continual improvement
- Taking time to notice the needs of your staff as well as your clients
- Involving and enrolling everyone in the culture change process from the cleaners to the Board members
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